Terms of Service

Service description

Agentivo provides a managed WhatsApp AI agent platform for small and medium businesses. We help businesses configure, host, and operate AI-powered replies on WhatsApp, including product knowledge integration, human handoff rules, and ongoing support.

Specific features, channels, and integrations depend on the plan and configuration agreed with each customer.

Demo and pilot service

The service may currently be offered on a demo or pilot basis. Features, performance, pricing, and availability may change as the product evolves. Pilot access does not guarantee a specific uptime, feature set, or commercial release timeline unless explicitly agreed in writing.

Customer responsibilities

By using Agentivo, you agree that you are responsible for:

• Using the service lawfully and in compliance with all applicable laws and regulations.
• Obtaining proper consent or opt-in from WhatsApp contacts before messaging them, and honoring opt-out requests promptly.
• Providing accurate, complete, and up-to-date business content, product data, and knowledge sources used by the AI agent.
• Complying with WhatsApp Business Platform terms, Meta policies, and any acceptable-use requirements of connected third-party services.
• Maintaining the security of your accounts and promptly notifying us of any unauthorized access or security incident.

Acceptable use

You may not use Agentivo to send illegal, abusive, harassing, deceptive, defamatory, or spam content. You may not use the service to distribute malware, phishing, or other harmful materials, or to impersonate others.

High-risk use cases such as medical, legal, financial, or safety-critical advice require explicit review and written approval before deployment. The service is not intended to replace licensed professionals or regulated advice.

AI limitations

AI-generated replies may be incorrect, incomplete, or inappropriate for specific situations. You are responsible for reviewing important replies and configuring handoff rules that route sensitive, complex, or high-stakes conversations to human staff.

Agentivo does not guarantee specific business outcomes, response accuracy, conversion rates, or customer satisfaction results.

Third-party services

The service relies on third-party providers, including but not limited to Meta / WhatsApp, AI model providers, Supabase, Vercel, Google Cloud, Google Sheets, and n8n. Use of these services is subject to their respective terms and policies. We are not responsible for outages, changes, or limitations caused by third-party providers.

Subscriptions and pricing

Pricing shown on the website is subject to change. Specific fees, billing cycles, and included usage are set out in the order, invoice, or written agreement with each customer. WhatsApp messaging fees, API usage, and AI provider usage may be billed separately where applicable.

Availability and support

We aim to keep the service available and responsive, but we do not guarantee uninterrupted access. Support scope, response times, and service-level commitments are as described in the applicable customer agreement or, if none exists, provided on a best-effort basis through the contact channels we publish.

Limitation of liability

To the extent permitted by law, Agentivo and its operators will not be liable for indirect, incidental, consequential, or punitive damages arising out of or related to the service. Our total liability for any claim arising under these terms will not exceed the amount paid by you to Agentivo in the twelve months preceding the claim, or one hundred euros if no payment has been made.

Termination and suspension

We may suspend or terminate access to the service if you violate these terms, misuse the platform, or create legal or security risk. You may stop using the service at any time. Provisions that by their nature should survive termination will continue to apply.